Contact
Information
Have a question, concern or suggestion? Please feel free to send us a email.
We reply Monday through Friday within 24 hours!
Orders are shipping within 1-2 business days - We are not open Saturday or Sundays. The whole country is understaffed, we are working as hard as possible to get orders out as quickly and safely as possible!=)
All orders at this time are shipping out of our warehouse in northern Nevada.
Unfortunately at this time we are not able to ship internationally.
Shipping: Please be advised that we do not offer 1 Day Shipping or 2 Day Shipping - USPS Priority Mail is the fastest method we offer and they provide an estimate in transit time at checkout once the order is processed, picked up and shipped from our warehouse. This is an estimate as UPS and USPS have suspended any guaranteed delivery times at this time. If you are located within close proximity to our shipping location you may receive your package within 1-2 business days however this is not a guaranteed service.
Once orders have shipped they can no longer be cancelled.
Please send us a message or email us at Support@ProCandleSupply.com within 30 days of receipt to open a request for a return or refund!